Terms & Conditions
These Master Terms & Conditions govern quotations, bookings, reservations, payments, travel arrangements, traveller assistance, corporate travel, B2B relationships, travel-agent bookings, distribution relationships, OTA transactions and other services arranged with or through Jain Voyagers Limited.
Published legal framework for JainVoyagers services
These Terms are intended to be read with the relevant quotation, itinerary, invoice, confirmation, voucher, supplier conditions and any separately agreed written commercial agreement.
Jain Voyagers Limited
Detailed booking, service and commercial terms presented in the JainVoyagers editorial legal format.
Acceptance of these Terms
Acceptance may arise through an express signature or through conduct showing agreement with a booking or commercial relationship.
Customer, Lead Traveller and Business Partner acceptance
By requesting or accepting a quotation, approving an itinerary, placing or confirming a booking, submitting traveller information, making a deposit or other payment, receiving booking documents, using a JainVoyagers trade or corporate account, accessing a JainVoyagers business platform, reselling an authorised JainVoyagers service, or otherwise instructing JainVoyagers to arrange a service, the relevant customer or contracting business accepts these Terms to the extent permitted by applicable law.
The Lead Traveller confirms that they are authorised to provide booking instructions for the travellers included in the booking and will communicate relevant booking conditions to them. A company, agency, OTA or other organisation submitting business confirms that the person acting for it is authorised to communicate and transact on its behalf.
Where a separately negotiated and signed agreement applies, that agreement and these Terms are read together. A specific written negotiated clause takes precedence over a general clause in these Terms only to the extent that the two provisions directly conflict.
Section Index
The published terms are divided between general booking provisions and a separate B2B / trade / corporate / OTA commercial framework.
- Company Information
- Scope and Application
- Contracting Entity
- Definitions
- Acceptance and Authority
- Quotation and Proposal Status
- Booking and Contract Formation
- Pricing and Currency
- Inclusions and Exclusions
- Deposits and Payment
- Payment Deadlines
- Pricing or Availability Errors
- Customer Amendments
- Customer Cancellations
- Refunds
- Suppliers and Third Parties
- Passports, Visas and Entry Rules
- Insurance
- Traveller Conduct
- Accessibility and Special Requests
- Travel Disruption
- Substitution and Operational Changes
- Missed Services
- No-Shows and Unused Services
- Documentation Checking
- Complaints and Claims
- Data Protection
- Website and Intellectual Property
- Liability
- Bespoke / Non-Refundable Services
- Payment Disputes
- Supplier Failure
- Corporate and Group Bookings
- Administrative Charges
- Price Reconfirmation
- Additional Disruption Costs
- Termination or Refusal of Service
- Severability and Waiver
- Governing Law
- Entire Booking Framework
- B2B Application and Automatic Acceptance
- B2B Authority and Onboarding
- Trade Rates and Commission
- Rate Confidentiality
- Distribution Rights
- Booking Ownership and Customer Responsibility
- Credit Facilities
- Overdue Accounts
- Recovery of Amounts Due
- Invoice and Statement Reconciliation
- Supplier Commitments and Release Periods
- OTA Content and Listing Obligations
- Brand and Intellectual Property Use
- Confidentiality and Data
- Sub-Agents and Affiliates
- Chargebacks and Payment Reversals
- Compliance and Regulatory Responsibility
- Suspension and Termination of B2B Accounts
- Existing Bookings After Termination
- Commercial Reviews and Updates
- Entire B2B Commercial Framework
Contracting and service structure
These details identify the principal contracting entity and how the wider JainVoyagers operating ecosystem is treated.
General Booking & Travel Terms
Detailed terms applying to quotations, travel services, private itineraries, groups, corporate travel and other arrangements booked with or through JainVoyagers.
1. Company Information
1.1 Jain Voyagers Limited is incorporated and registered in England and Wales under company number 16011354.
1.2 Its registered and head-office address is 3a 34–35 Hatton Garden, Holborn, London, EC1N 8DX, United Kingdom.
1.3 JainVoyagers may arrange or coordinate accommodation, transport, transfers, chauffeur services, tours, attraction tickets, sightseeing, local guides, corporate travel, group travel, MICE services, traveller assistance and other travel-related services.
1.4 Depending on the booking structure, JainVoyagers may act as organiser, retailer, disclosed intermediary, coordinator or destination-management arranger.
1.5 Any financial-protection scheme, licensing arrangement or other protection applicable to a particular booking will be identified in the relevant booking documentation where required. No particular protection should be assumed solely because JainVoyagers arranged a service.
2. Scope and Application
2.1 These Terms apply to quotations, proposals, itineraries, reservations, bookings, amendments, cancellations, payments, documents, support interactions and services arranged with or through JainVoyagers.
2.2 They apply whether the booking is made directly or through a travel agent, corporate account, B2B partner, OTA, marketplace, distributor, affiliate or other authorised channel.
2.3 They also apply to relevant connected JainVoyagers service environments, including VoyageAgent, VoyageCorp and VoyageOnAssist, unless separate written conditions expressly state otherwise.
2.4 Additional supplier conditions may apply to individual services. Those conditions form part of the booking to the extent that they relate to the relevant supplier component.
3. Contracting Entity
3.1 Unless the quotation, invoice, confirmation or separately signed agreement expressly identifies a different contracting entity, the customer’s contract is with Jain Voyagers Limited in the United Kingdom.
3.2 International service, liaison, operations or coordination locations do not by themselves change the contracting entity.
4. Definitions
4.1 Booking means an arrangement accepted and confirmed by JainVoyagers in writing or through an authorised booking system.
4.2 Lead Traveller means the person who places or authorises the booking and communicates with JainVoyagers on behalf of the travellers included in it.
4.3 Customer means the person or organisation purchasing, commissioning or contracting for the services.
4.4 Supplier means an independent hotel, transport operator, airline, attraction, guide, destination supplier or other third party providing a component of the travel arrangements.
4.5 Travel Services means any travel, accommodation, transportation, sightseeing, ticketing, support or related service arranged with or through JainVoyagers.
5. Acceptance and Authority
5.1 Acceptance may be evidenced by written approval, payment, submission of traveller details, use of an authorised booking account, receipt and use of confirmed services or other conduct clearly consistent with acceptance.
5.2 The Lead Traveller confirms that they have authority to provide booking instructions and passenger information for the travellers included in the booking.
5.3 The Lead Traveller should ensure that material booking conditions are communicated to the other travellers.
5.4 Nothing in these Terms removes rights that cannot legally be excluded or limited.
6. Quotations and Proposals
6.1 A quotation, proposed itinerary, availability indication or planning document is an invitation to proceed and is not a guarantee of inventory unless expressly stated as confirmed.
6.2 Prices and availability may change between quotation and confirmation because travel inventory is supplied dynamically by third parties.
6.3 A quotation may contain a validity date. After that date, JainVoyagers may recheck prices, availability, taxes and supplier conditions before confirming the booking.
6.4 Any requested alteration to the proposed itinerary may require repricing.
7. Booking and Contract Formation
7.1 A binding booking normally arises when JainVoyagers accepts the booking request, issues written confirmation or an invoice showing confirmed services, and any required deposit or payment condition has been satisfied.
7.2 A booking request sent by email, messaging service, website form, trade portal or other channel does not itself guarantee that the requested service has been secured.
7.3 Customers should not make separate non-refundable arrangements in reliance on an unconfirmed quotation unless they choose to do so at their own risk.
8. Prices and Currency
8.1 Prices may be stated in GBP or another specified currency.
8.2 Where a booking includes services purchased in another currency, exchange-rate movement may affect the final price before confirmation or where repricing is permitted by the applicable booking arrangement.
8.3 Taxes, government charges, resort fees, city taxes, environmental fees, supplier surcharges or other locally imposed charges may be separately payable if not included in the quoted price.
9. Inclusions and Exclusions
9.1 Only services expressly described as included in the quotation, confirmation, itinerary or invoice are included.
9.2 Items not expressly included are excluded.
9.3 Common exclusions may include visas, passports, vaccinations, travel insurance, gratuities, porterage, personal expenses, optional activities, meals not stated as included, locally payable taxes and incidental charges.
10. Deposits and Payments
10.1 JainVoyagers may require a deposit, partial payment, full payment or payment guarantee before confirming a service.
10.2 Any deposit may include supplier amounts that become non-refundable once inventory is secured.
10.3 Payment is treated as received when cleared funds reach the account or payment channel designated by JainVoyagers.
10.4 The payer is responsible for ensuring that the full amount due is received after any bank, intermediary or currency-conversion deductions, where such charges are not borne by JainVoyagers.
11. Payment Deadlines
11.1 The balance must be paid by the date stated in the invoice, booking confirmation or agreed payment schedule.
11.2 The customer is responsible for monitoring payment dates shown in booking documentation.
11.3 If payment is not received by the required deadline, JainVoyagers may release inventory, cancel affected services, withdraw a credit arrangement or require revised pricing before reinstatement.
12. Pricing, Availability and Technical Errors
12.1 JainVoyagers may correct genuine typographical, calculation, exchange-rate, tax, supplier-feed, inventory or technical errors discovered before or after a quotation is issued.
12.2 If a material error is discovered before confirmation, the customer may be offered the corrected arrangement before deciding whether to proceed.
12.3 If a supplier withdraws availability before confirmation, JainVoyagers may offer an alternative service or revised quotation.
13. Customer Amendments
13.1 Amendment requests should be made by the Lead Traveller or authorised customer in writing.
13.2 Changes remain subject to supplier approval, availability and any applicable fare, room, vehicle, ticket or service restrictions.
13.3 An amendment may result in additional supplier charges, cancellation charges, fare differences, new taxes, reissue costs or administrative handling fees.
13.4 Where an amendment materially changes the original booking, the revised arrangement may be treated as a new booking for pricing purposes.
14. Customer Cancellations
14.1 Cancellations should be communicated in writing by the Lead Traveller or authorised contracting party.
14.2 Cancellation charges depend on the confirmed services and supplier rules communicated for the booking.
14.3 Private tours, special rates, event inventory, group allocations, air fares, rail tickets, attraction tickets and bespoke services may become partially or fully non-refundable from confirmation.
14.4 Where a booking confirmation states a specific cancellation schedule, that schedule applies to the relevant booking.
15. Refunds
15.1 A refund is available only where the applicable booking and supplier conditions allow one.
15.2 Refund calculations may deduct non-refundable supplier amounts, cancellation charges, used services, payment processing costs, bank charges, foreign-exchange differences and reasonable administration costs where permitted.
15.3 If a refund depends on recovery from an independent supplier, processing may take longer than an ordinary direct refund.
15.4 JainVoyagers may request the same payment route or reasonable identity verification before issuing a refund.
16. Suppliers and Third-Party Services
16.1 Many travel components are performed by independent suppliers.
16.2 Suppliers may set their own check-in rules, baggage limits, opening hours, cancellation rules, ticket conditions, accessibility limitations and operating procedures.
16.3 JainVoyagers will communicate material supplier conditions where reasonably available and relevant to the booking.
16.4 Supplier schedules and operational decisions may change for reasons outside JainVoyagers’ direct control.
17. Passports, Visas and Entry Requirements
17.1 Travellers are responsible for ensuring that they hold valid passports, visas, transit permissions, electronic travel authorisations and other entry documents required for all destinations and transit points.
17.2 Immigration and border requirements can vary according to nationality, residence, travel history, purpose of travel and destination.
17.3 JainVoyagers may provide general information but does not replace advice from the relevant embassy, consulate, immigration authority or official government source.
18. Health, Vaccination and Insurance
18.1 Travellers are responsible for checking health, vaccination and medical-entry requirements relevant to the journey.
18.2 Comprehensive travel insurance is strongly recommended, including appropriate cover for cancellation, medical treatment, curtailment, personal belongings and disruption.
18.3 A traveller choosing not to obtain suitable insurance accepts the financial risk of losses that might otherwise have been insured.
19. Traveller Conduct
19.1 Travellers must comply with applicable laws and reasonable safety or operational instructions issued by JainVoyagers or the relevant supplier.
19.2 Conduct that is abusive, threatening, unsafe, unlawful or materially disruptive may result in refusal or termination of a service where reasonably necessary.
19.3 The traveller may remain responsible for additional costs caused by their own conduct.
20. Accessibility, Medical Conditions and Special Requests
20.1 Material mobility requirements, medical needs, allergies, dietary requirements or equipment requirements should be disclosed before confirmation.
20.2 JainVoyagers will make reasonable efforts to check whether requested arrangements can be accommodated but cannot guarantee a special request unless it is expressly confirmed.
20.3 Some suppliers or destinations may have practical accessibility limitations.
21. Delays and Unavoidable Events
21.1 Travel may be affected by weather, natural disasters, strikes, epidemics, government action, border restrictions, civil disturbance, transport disruption, supplier failure or other events outside reasonable control.
21.2 Where possible, JainVoyagers may assist with revised arrangements, but additional costs may arise.
22. Substitution and Operational Changes
22.1 A supplier may substitute an equivalent vehicle, hotel room category, attraction timing, guide, route or other service where operationally necessary.
22.2 JainVoyagers may make a reasonable substitution where the originally confirmed component becomes unavailable.
23. Missed Flights, Transfers and Services
23.1 Travellers are responsible for arriving at the stated meeting point, terminal, station, hotel reception or pickup location at the required time.
23.2 If a traveller misses a service because of late arrival, incorrect documentation, personal delay or failure to follow joining instructions, replacement services may be chargeable.
23.3 Where a missed service results from a delay in another separately booked service, recovery will depend on the applicable ticket, supplier and insurance conditions.
24. No-Shows and Unused Services
24.1 A no-show may result in the affected service being treated as used or non-refundable under supplier conditions.
24.2 No refund is automatically due for voluntarily unused accommodation nights, meals, sightseeing, transfers or other confirmed services.
25. Documentation Checking
25.1 Customers should check names, dates, timings, routes, room types, pickup information, passenger details and other information immediately after receiving documents.
25.2 Any discrepancy should be reported promptly so that it can be investigated before travel.
26. Complaints and Claims
26.1 A service issue should be reported while the service is taking place whenever reasonably possible, allowing JainVoyagers or the supplier an opportunity to assist.
26.2 A written complaint should include the booking reference, traveller name, dates, description of the issue and any relevant evidence.
26.3 Delayed notification can make investigation or supplier recovery more difficult and may affect available remedies where permitted by law.
27. Data Protection and Communications
27.1 JainVoyagers may process personal information to administer bookings, process payments, communicate with customers, provide support, prevent fraud, meet legal obligations and coordinate services with suppliers.
27.2 Traveller information may be shared with relevant suppliers and service providers where reasonably required to deliver the booking.
27.3 Customers should provide accurate and up-to-date contact information.
28. Website, Content and Intellectual Property
28.1 JainVoyagers website content, branding, graphics, itineraries, text and proprietary materials are owned by or licensed to JainVoyagers unless stated otherwise.
28.2 Commercial copying, resale or republication of proprietary material is not permitted without appropriate authorisation.
29. Liability
29.1 JainVoyagers will perform its own services with reasonable care and skill.
29.2 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot lawfully be excluded.
29.3 Liability for an independent supplier’s service will be assessed according to JainVoyagers’ role in the booking and applicable law.
29.4 Any contractual limitation applies only to the extent legally permitted and does not override mandatory consumer rights.
30. Bespoke and Non-Refundable Services
30.1 Custom itineraries, private touring, negotiated group inventory, event services, MICE arrangements, special fares and other bespoke services may involve supplier commitments from the time of confirmation.
30.2 Such services may be partially or fully non-refundable where this is stated in the quotation, confirmation or applicable supplier conditions.
31. Payment Disputes and Reversals
31.1 Customers should raise genuine invoice or service concerns directly with JainVoyagers so that booking records and supporting evidence can be reviewed.
31.2 An authorised transaction should not be represented as unauthorised merely because a cancellation or refund request has been declined under the agreed booking conditions.
31.3 JainVoyagers may provide relevant booking records, confirmations, correspondence and proof of service to a payment provider when responding to a payment dispute.
32. Supplier Failure
32.1 If an independent supplier becomes insolvent, ceases trading or cannot provide a confirmed service, JainVoyagers may assist with alternatives or recovery where reasonably possible.
32.2 Any refund or replacement may depend on the contractual structure, available supplier funds, insurance, statutory protections and applicable law.
33. Corporate and Group Bookings
33.1 A company, institution, group organiser or other contracting customer remains responsible for timely payment and accurate booking information supplied on behalf of its travellers.
33.2 The contracting customer should communicate relevant conditions, schedules and operational requirements to the travellers.
34. Administrative Charges
34.1 Reasonable administrative or handling fees may apply for amendments, cancellations, reissues, bespoke planning, supplier administration, document reprocessing or substantial out-of-hours servicing where disclosed and permitted.
35. Price Reconfirmation and Availability Protection
35.1 Availability, taxes, exchange rates, supplier charges and operational feasibility may be rechecked before final confirmation.
35.2 Where a quote expires or the requested inventory changes, a revised price may be issued.
36. Additional Costs During Disruption
36.1 Additional hotel nights, meals, replacement transport, new tickets, rerouting costs or emergency arrangements caused by events outside the booked services may be payable by the traveller unless recoverable from a supplier, insurance policy or other responsible party.
36.2 JainVoyagers may assist in arranging such services subject to availability and payment.
37. Refusal, Suspension or Termination of Service
37.1 JainVoyagers may refuse, suspend or terminate a service where reasonably necessary because of non-payment, fraud concerns, unsafe conduct, abusive behaviour, unlawful activity, material misrepresentation or a serious compliance concern.
37.2 Where practical, JainVoyagers may first request corrective action before terminating an arrangement, depending on urgency and circumstances.
38. Severability, Waiver and Assignment
38.1 If one provision is found unenforceable, the remaining provisions continue to apply to the extent legally possible.
38.2 A delay in enforcing a contractual right does not by itself waive that right.
38.3 Rights or obligations may not be transferred by a customer where doing so would materially alter the booking without JainVoyagers’ consent.
39. Governing Law and Jurisdiction
39.1 These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections or jurisdictional rights that cannot legally be excluded.
39.2 Where the customer is a business, the courts of England and Wales may have jurisdiction subject to any separately agreed dispute-resolution clause.
40. Entire Booking Framework
40.1 The applicable quotation, confirmed itinerary, invoice, booking confirmation, these Terms, any relevant supplier conditions and any specifically agreed written amendments together form the contractual framework for the booking.
40.2 A specific confirmed booking term prevails over a general term where both cannot reasonably operate together.
40.3 No informal statement should be treated as a contractual variation unless confirmed by an authorised JainVoyagers representative in writing.
B2B, Travel Agent, Corporate, Distributor & OTA Terms
This separate commercial section applies where a business purchases, resells, distributes, promotes, books, pays for or otherwise works with JainVoyagers services in a professional or commercial capacity.
Commercial acceptance without a separate signature
A Business Partner may accept the applicable JainVoyagers commercial terms by signing a written agreement, but a signature is not the only method of acceptance. Subject to applicable law, acceptance may also arise where the Business Partner requests trade rates, submits or confirms a booking, makes payment, uses a JainVoyagers trade or corporate account, accesses authorised trade inventory, receives and uses contracted services, resells an authorised service, or continues a commercial relationship after receiving or being directed to the applicable terms.
This means that a travel agency, company, TMC, wholesaler, distributor, OTA, marketplace, affiliate or other professional customer should review the applicable JainVoyagers terms before submitting business. Where a separately signed commercial agreement exists, it remains part of the commercial framework and any specifically negotiated provision prevails over a general provision below where the two directly conflict.
B2B 1. Application to Business Partners
1.1 These B2B Terms apply to travel agencies, tour operators, TMCs, companies, corporate travel departments, wholesalers, resellers, distributors, OTAs, marketplaces, affiliates and other professional counterparties purchasing or distributing JainVoyagers services.
1.2 They apply to business transacted by email, website, booking portal, API or system integration, messaging platform, invoice, purchase order or another accepted business channel.
1.3 They apply alongside the General Booking Terms where those general provisions are relevant to the underlying travel services.
B2B 2. Authority of Representatives
2.1 A person submitting a booking, accepting rates, issuing instructions or making payment on behalf of a Business Partner represents that they are authorised to act for that organisation in relation to the transaction.
2.2 JainVoyagers may rely on instructions received from an authorised account, known business email address, designated operational contact or other reasonably authenticated channel.
2.3 The Business Partner is responsible for maintaining accurate authorised-user and contact information.
B2B 3. Business Onboarding and Verification
3.1 JainVoyagers may request company registration information, billing details, beneficial or ownership information where relevant, trade references, tax information, website information, licensing information or other reasonable verification documents.
3.2 JainVoyagers may perform reasonable sanctions, fraud, credit, payment-risk or compliance checks before or during the relationship.
3.3 Failure to provide reasonably requested verification information may delay account activation, credit approval or booking confirmation.
B2B 4. No Exclusive Relationship Unless Agreed
4.1 A Business Partner relationship is non-exclusive unless exclusivity is expressly set out in a signed agreement.
4.2 Neither party is required to offer or purchase a minimum volume unless a written agreement states otherwise.
B2B 5. Independent Businesses
5.1 The relationship does not create an employment relationship, partnership or joint venture merely because the parties transact business.
5.2 Neither party may make commitments in the other party’s name outside the authority expressly granted by the commercial arrangement.
B2B 6. Separate Contracts and Order of Priority
6.1 A signed rate agreement, service agreement, distribution agreement, corporate travel agreement, statement of work or other negotiated contract remains effective according to its terms.
6.2 If a specifically negotiated written clause directly conflicts with these general B2B Terms, the specifically negotiated clause applies to that subject.
B2B 7. Contracted and Trade Rates
7.1 Contracted, trade, net, negotiated or commissionable rates are supplied for the account, market, channel and purpose for which they were issued.
7.2 Rates may be subject to travel dates, booking dates, room occupancy, minimum stay, release periods, allocation limits, black-out dates, supplier restrictions or other conditions.
7.3 A rate is not guaranteed beyond its stated validity period unless confirmed in a booking.
B2B 8. Commissionable Rates and Agency Remuneration
8.1 Where a rate is commissionable, the applicable commission will be the amount or percentage confirmed for that product, booking or commercial agreement.
8.2 Commission is not implied merely because a Business Partner is a travel agency or distributor.
8.3 Where the partner purchases a net rate, the partner may apply its own lawful resale margin unless the commercial agreement restricts the resale method or advertised price.
8.4 Commission may be adjusted where the underlying booking value changes because of cancellation, refund, amendment, partial fulfilment or supplier adjustment.
B2B 9. Rate Confidentiality
9.1 Non-public net rates, negotiated prices, commission structures, supplier costs, mark-ups and other confidential commercial information must not be disclosed to unrelated third parties except as needed to perform the authorised business arrangement.
9.2 A partner must not publish a confidential net rate as though it were a public consumer rate unless authorised.
B2B 10. Distribution Rights
10.1 Products may be distributed only through channels authorised by the commercial relationship.
10.2 The Business Partner must not pass contracted inventory or pricing to an unauthorised reseller, bedbank, sub-distributor, marketplace or affiliate if that onward distribution falls outside the agreed channel.
10.3 JainVoyagers may require removal or correction of an unauthorised listing or distribution path.
B2B 11. Pricing Integrity and Misrepresentation
11.1 A Business Partner must not advertise an inclusion, benefit, guarantee or service standard that JainVoyagers has not authorised.
11.2 A partner should accurately distinguish mandatory charges, optional extras and locally payable amounts where that information has been supplied.
B2B 12. Rate Changes and Reconfirmation
12.1 Dynamic supplier pricing, taxes, currency changes and availability may require repricing before confirmation.
12.2 Confirmed bookings will be handled according to their confirmed commercial terms unless an adjustment is permitted by contract or law.
B2B 13. Promotions and Tactical Offers
13.1 Promotional or tactical rates may carry their own booking window, travel period, cancellation condition, minimum stay or distribution restriction.
13.2 A promotion does not automatically amend other contracted rates outside the stated promotional scope.
B2B 14. Booking Submission and Accuracy
14.1 The Business Partner is responsible for submitting accurate names, dates, passenger counts, rooming details, service requirements and other booking information.
14.2 Material corrections after confirmation may be treated as amendments and may incur supplier or administrative charges.
B2B 15. Booking Confirmation
15.1 A request, option or quotation is not confirmed inventory unless JainVoyagers issues confirmation through an authorised channel.
15.2 A confirmation may be conditional on deposit, guarantee, credit approval or full payment.
15.3 The Business Partner should review the confirmation promptly and raise any discrepancy.
B2B 16. Provisional Bookings, Options and Release Dates
16.1 Provisional inventory may have a release date or time.
16.2 If the required confirmation, payment, rooming list or passenger information is not received by the release deadline, the inventory may be released without further obligation.
B2B 17. Supplier Commitments
17.1 Once JainVoyagers commits to a supplier on the basis of a confirmed B2B booking, the Business Partner is responsible for the corresponding confirmed payment and cancellation obligations.
17.2 This applies even where the Business Partner’s own end customer later cancels, unless the applicable booking terms provide otherwise.
B2B 18. Amendments
18.1 Amendment requests remain subject to availability and supplier approval.
18.2 The partner is responsible for additional supplier charges, fare differences, repricing or administrative costs arising from an approved amendment.
B2B 19. Cancellations
19.1 Cancellations are governed by the relevant booking confirmation, supplier terms and any applicable commercial agreement.
19.2 A Business Partner must not promise its customer a refund greater than the amount recoverable under the applicable JainVoyagers booking unless the partner chooses to fund the difference itself.
B2B 20. Group, Series and Allocation Bookings
20.1 Group or series business may be subject to separate deposit schedules, rooming-list deadlines, attrition limits, name-change rules and cancellation scales.
20.2 Allocation space may be reduced or released if agreed utilisation or payment requirements are not met.
B2B 21. End-Customer Relationship
21.1 Where the Business Partner contracts with its own traveller or customer, the partner remains responsible for its own sales representations, consumer disclosures, collection of funds and legal obligations to that customer except where JainVoyagers expressly assumes a responsibility.
21.2 The partner should ensure that the end customer receives material operational and cancellation information relevant to the service.
B2B 22. Direct Operational Contact with Travellers
22.1 JainVoyagers may contact the traveller directly where reasonably necessary for pickup coordination, service delivery, safety, emergency support, documentation or resolution of an operational issue.
22.2 Operational contact does not by itself transfer the Business Partner’s commercial customer relationship to JainVoyagers.
B2B 23. Invoicing
23.1 Invoices may be issued per booking, by statement, according to a deposit schedule or under another agreed billing arrangement.
23.2 The invoice identifies the currency and due date applicable to that transaction.
23.3 Any purchase-order reference requested by the Business Partner should be supplied before invoicing where possible.
B2B 24. Payment Deadlines
24.1 The Business Partner must ensure that cleared funds are received by the due date stated on the invoice or agreed credit schedule.
24.2 Internal approval procedures within the Business Partner’s organisation do not automatically extend the contractual due date.
B2B 25. Credit Facilities
25.1 Any credit facility is subject to approval and may include an account limit, payment period, deposit requirement or other conditions.
25.2 JainVoyagers may review a credit facility based on payment history, booking volume, credit information, risk or changes in the commercial relationship.
25.3 Previous credit does not create an indefinite entitlement to future credit.
B2B 26. Overdue Accounts
26.1 If an account becomes overdue, JainVoyagers may request immediate settlement of outstanding amounts.
26.2 JainVoyagers may place future bookings on prepayment, reduce or suspend credit, pause account access, withhold further confirmations where lawful, or decline new business until the account is regularised.
26.3 Existing confirmed bookings may remain subject to their own payment deadlines and supplier commitments.
B2B 27. Interest and Recovery Costs
27.1 JainVoyagers reserves the right to claim interest, fixed compensation, legal costs or reasonable debt-recovery costs where available under the contract or applicable law.
27.2 The availability and amount of any such recovery will depend on the relevant transaction and legal framework.
B2B 28. Invoice and Statement Reconciliation
28.1 Business Partners should reconcile invoices and statements promptly.
28.2 Genuine invoice discrepancies should be identified with the booking reference, invoice number and disputed amount.
28.3 An invoice query does not automatically suspend payment of unrelated or undisputed amounts.
B2B 29. Bank, Card and Currency Costs
29.1 Where permitted and disclosed, the Business Partner may be responsible for intermediary bank charges, foreign-exchange costs or other transaction costs necessary for the full invoiced amount to be received.
B2B 30. Payment Disputes
30.1 A Business Partner disputing an invoice should provide sufficient information for JainVoyagers to investigate the booking and transaction.
30.2 The parties should attempt to reconcile genuine accounting discrepancies using the relevant confirmation, invoice, cancellation record and service evidence.
B2B 31. Chargebacks and Payment Reversals
31.1 Before initiating a chargeback for an authorised commercial transaction, the Business Partner should first raise the underlying booking or payment dispute with JainVoyagers where reasonably possible.
31.2 JainVoyagers may submit confirmations, signed or accepted terms, invoices, correspondence, supplier records, proof of service and other relevant evidence to the payment provider.
31.3 A payment reversal does not extinguish an underlying contractual debt if the amount remains properly due.
B2B 32. OTA and Marketplace Listings
32.1 An OTA or marketplace should display JainVoyagers products using accurate descriptions, inclusions, exclusions, meeting instructions and cancellation conditions provided or approved for the product.
32.2 Material operational information must not be omitted where doing so could mislead a traveller about the service.
B2B 33. Content Changes
33.1 A distributor may adapt copy for formatting or translation but should not materially change the substance in a way that creates an unauthorised commitment.
33.2 If content becomes outdated, the distributor should update it within a reasonable period after receiving corrected information.
B2B 34. Product Images and Media
34.1 Images supplied by JainVoyagers may be used only within the scope of the relevant distribution relationship and subject to any stated licence restrictions.
34.2 A partner must not imply ownership of JainVoyagers proprietary content or trademarks.
B2B 35. JainVoyagers Brand Use
35.1 Use of the JainVoyagers name, logo or related marks should be consistent with the authorised commercial relationship.
35.2 A partner must not represent itself as a JainVoyagers office, legal entity or employee unless expressly authorised.
B2B 36. Confidentiality
36.1 Each party should protect confidential commercial information received from the other party and use it only for the agreed business purpose.
36.2 Confidential information may include rates, commissions, account credentials, supplier contacts, commercial strategies, non-public product information and operational documentation.
36.3 This obligation does not apply to information that is already public through no breach, independently developed, lawfully received from another source or required to be disclosed by law.
B2B 37. Traveller and Business Data
37.1 A Business Partner providing personal information confirms that it has an appropriate lawful basis or authority to do so for booking and service-delivery purposes.
37.2 Each party remains responsible for its own data-protection obligations.
B2B 38. Account Credentials and Security
38.1 The Business Partner must control access to its authorised booking, corporate or trade accounts.
38.2 JainVoyagers should be notified promptly of suspected unauthorised access or compromised credentials.
B2B 39. Sub-Agents and Affiliates
39.1 A Business Partner remains responsible for an authorised sub-agent or affiliate using its account or contracted rates unless JainVoyagers has separately contracted with that party.
39.2 The partner should ensure that authorised downstream users understand relevant booking and distribution conditions.
B2B 40. API, Feed or System Distribution
40.1 Where products or rates are distributed through an API, feed or other system connection, technical access does not remove contractual restrictions on distribution, pricing, content or customer communication.
40.2 The parties may agree additional technical specifications, service levels or data requirements separately.
B2B 41. Legal and Regulatory Compliance
41.1 Each party is responsible for complying with laws, licensing requirements, tax obligations, advertising rules and consumer-protection duties applicable to its own business activities.
41.2 A Business Partner must not use JainVoyagers services for unlawful or fraudulent activity.
B2B 42. Sanctions, Fraud and Compliance Concerns
42.1 JainVoyagers may request additional verification or suspend a transaction where there is a reasonable fraud, sanctions, payment-security or compliance concern.
42.2 Any action taken should be proportionate to the identified risk and applicable legal obligations.
B2B 43. Complaints and Operational Escalation
43.1 B2B complaints should include the booking reference, traveller name, service date, nature of the issue and relevant supporting material.
43.2 Operational issues should be escalated during travel where possible so that an immediate remedy can be attempted.
B2B 44. Liability Between Businesses
44.1 Each party remains responsible for losses arising from its own breach, negligence or unlawful conduct to the extent provided by the contract and applicable law.
44.2 Neither party should be treated as guaranteeing an independent supplier’s financial stability unless expressly agreed.
44.3 Any agreed limitation of liability in a separately signed B2B agreement will apply according to that agreement.
B2B 45. Indemnity for Partner-Created Commitments
45.1 A Business Partner may be responsible for costs or claims arising where it makes an unauthorised promise, misrepresents a service, uses confidential rates outside the permitted channel or otherwise creates an obligation that JainVoyagers did not approve.
45.2 Any indemnity will apply only to the extent set out by contract and permitted by law.
B2B 46. Suspension of Account or Credit
46.1 JainVoyagers may temporarily suspend account access, contracted rates or credit where reasonably necessary because of overdue balances, suspected misuse, fraud concerns, security issues or material non-compliance.
46.2 Where appropriate, JainVoyagers may reinstate access once the relevant issue is resolved.
B2B 47. Termination of Commercial Relationship
47.1 Either party may terminate an ongoing commercial relationship according to the termination terms in the applicable written agreement.
47.2 If no separate termination provision applies, either party may provide reasonable written notice, subject to obligations attached to already confirmed bookings.
47.3 Immediate termination may be appropriate for serious fraud, unlawful activity, material misuse of confidential rates, serious brand misuse or other material breach that cannot reasonably continue.
B2B 48. Existing Bookings After Termination
48.1 Unless otherwise agreed, confirmed bookings placed before termination remain governed by the conditions under which they were confirmed.
48.2 Outstanding invoices, cancellation liabilities and supplier commitments remain payable after termination where properly due.
B2B 49. Commercial Reviews and Updates
49.1 JainVoyagers may periodically review rates, commissions, payment terms, credit limits, product access and distribution permissions.
49.2 Material changes to a separately signed agreement should be handled according to that agreement.
49.3 Updated general B2B Terms may apply to future transactions after publication or notification, subject to applicable law and any existing negotiated contract.
B2B 50. Entire Commercial Framework and Continuing Obligations
50.1 The relevant rate agreement, booking confirmation, invoice, these B2B Terms, the General Booking Terms, applicable supplier conditions and any separately signed agreement together form the commercial framework for the transaction.
50.2 Payment, confidentiality, intellectual-property, dispute and existing-booking obligations may continue after the wider relationship ends where their nature requires them to continue.
Jain Voyagers Limited — Master Terms & Conditions
Customers, Lead Travellers and Business Partners should review the applicable quotation, confirmation, invoice, itinerary, supplier conditions and these Terms before confirming or using travel services. Business Partners should also review any separate rate, corporate, distribution or service agreement that applies to their account.
Published effective date: 26 January 2026. These terms are intended as general contractual wording and should be reviewed by qualified legal counsel before publication where Jain Voyagers Limited requires jurisdiction-specific legal advice or regulated package-travel wording.