This Privacy Policy explains how Jain Voyagers Limited collects, uses, shares, stores, and protects personal data when you use our website, request quotations, make bookings, communicate with us, request support, or travel on arrangements we organise or facilitate.
In the United Kingdom, data protection is governed by the UK GDPR and the Data Protection Act 2018. Jain Voyagers Limited is committed to handling personal data responsibly, lawfully, and transparently.
This Privacy Policy applies to personal data collected in connection with our website, enquiries, quotations, bookings, traveller support, and customer communications.
This Privacy Policy is intended to provide clear, accessible, and practical information about how personal data is handled.
This policy explains what personal data we collect directly, automatically, and from relevant third parties involved in a booking or service.
This policy sets out how personal data is used for enquiries, bookings, service delivery, support, compliance, website operations, and optional marketing.
This policy explains the rights individuals may have under UK data protection law, including access, rectification, objection, erasure, restriction, portability, and withdrawal of consent where applicable.
An outline of the sections contained in this Privacy Policy.
Key controller and contact details relevant to this Privacy Policy.
Under UK data protection law, organisations are expected to explain clearly what personal data they collect, why they use it, who they share it with, how long they keep it, and what rights individuals have over their personal data.
This Privacy Policy is intended to provide that information in a transparent and practical way, covering collection, use, sharing, retention, international transfers, and individual rights.
The sections below set out the Privacy Policy of Jain Voyagers Limited.
This Privacy Policy explains how Jain Voyagers Limited collects, uses, shares, stores, and protects personal data when you use our website, request quotations, make bookings, communicate with us, request support, or travel on arrangements we organise or facilitate.
In the United Kingdom, data protection is governed by the UK GDPR and the Data Protection Act 2018.
Jain Voyagers Limited is the data controller for the personal data collected and processed in connection with the website, enquiries, quotations, bookings, traveller support, and customer communications. As the data controller, JainVoyagers determines the purposes for which personal data is used and the way in which it is processed.
Controller details: Company: Jain Voyagers Limited. Registered & Head Office: 3a 34–35 Hatton Garden, Holborn, London, EC1N 8DX, United Kingdom. Email: support@jainvoyagers.co.uk. Telephone: +44 7770 097553.
If a Data Protection Officer or dedicated privacy contact is appointed, the relevant contact details will be published on the website and in this policy.
Personal data may be collected directly from you, automatically through use of the website, or from third parties involved in your booking or travel arrangements.
Data you provide to us may include full name, email address, telephone number, nationality, date of birth where required, postal or billing address where required, travel preferences, destinations, travel dates, passenger names, passport details where required for ticketing or travel arrangements, emergency contact information, room preferences, seating preferences, accessibility requirements, other travel-related details, billing address, transaction references, payment status, invoice details, refund-related information, emails, live chats, WhatsApp messages, customer service correspondence, support tickets, complaint communications, and telephone call notes.
Data collected automatically may include IP address, browser type, device information, operating system, pages visited, time and date of access, referral source, cookie identifiers, analytics data, and similar technical information.
Data received from third parties may include enquiry details, booking details, traveller information, support-related information from partners, agents, OTAs, suppliers, and payment processors, including payment confirmations, fraud screening results, and transaction status information.
Where personal data is not collected directly from the individual, UK data protection law expects organisations to be transparent about the source of that data.
Personal data is used for enquiries and quotations, bookings and service delivery, customer support, payments and accounting, fraud prevention and security, legal and compliance purposes, website operations and improvement, and optional marketing where permitted by law or where you have opted in.
Under the UK GDPR, personal data must only be processed where there is a valid lawful basis. Lawful bases typically include contract, legitimate interests, legal obligation, and consent where required by law.
Contract: processing necessary to take steps before entering into a contract, prepare a quote, confirm a booking, issue travel documents, or deliver travel services.
Legitimate interests: processing necessary for legitimate business interests, provided those interests are not overridden by your rights and freedoms, such as responding to customer queries, maintaining service records, fraud prevention, improving operational efficiency, and managing support and complaints.
Legal obligation: processing required to comply with legal obligations, including accounting records, invoicing, tax compliance, audit records, legal reporting, and responding to lawful authority requests.
Consent: processing based on consent where required by law, including optional marketing communications, non-essential cookies, or special category data where consent is the appropriate legal condition. Consent may be withdrawn at any time where processing is based on consent.
Special category data: travel arrangements may sometimes involve special category data, such as health information, disability-related information, medical accessibility needs, or dietary details linked to health or religious practice. Such information is processed only where necessary and where an appropriate lawful condition applies.
Personal data is shared only where necessary, proportionate, and lawful.
Travel services are international by nature. In order to deliver an itinerary, personal data may need to be transferred outside the United Kingdom, including to overseas hotels, international transport operators, destination suppliers, local operators, or partners located outside the UK. Where UK data protection law requires safeguards for international transfers, appropriate measures will be used, which may include recognised transfer mechanisms, contractual protections, or other lawful safeguards where applicable.
Personal data is kept only for as long as necessary for the purposes described in this Privacy Policy, including operational, legal, accounting, audit, and reporting requirements.
Booking records may be retained for the period necessary to deliver travel services, manage post-travel support, handle complaints, and comply with accounting or legal obligations.
Finance and invoice records may be retained for the period required by tax, accounting, and audit laws.
Marketing preference records may be retained until you unsubscribe, opt out, or request deletion, subject to lawful retention needs.
Website logs and technical data may be retained for a limited period based on operational need, security, performance monitoring, and system improvement.
Depending on the circumstances, your rights may include the right of access, rectification, erasure, restriction of processing, data portability, objection, and withdrawal of consent where consent is the lawful basis used.
To exercise any of your rights, please contact Jain Voyagers Limited using the details in the Contact section. Identity verification may be required before responding.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal data has been handled improperly.
Marketing communications may be sent where you have opted in or where permitted by law. You can opt out at any time by using the unsubscribe link in marketing emails or by contacting Jain Voyagers Limited directly by email.
The following are not considered marketing and may still be sent where necessary: booking confirmations, itinerary updates, payment receipts, travel alerts, operational messages, and customer support communications.
The website may use cookies and similar technologies to operate core website functions, improve performance, understand visitor behaviour, and enhance user experience. Under UK privacy rules, particularly PECR, non-essential cookies generally require consent.
Cookie categories may include strictly necessary cookies, performance or analytics cookies, functional cookies, and advertising cookies where applicable. Cookies can be controlled through the cookie banner where available and through browser settings.
Appropriate technical and organisational measures are taken to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction. Security measures may include access controls, encryption where appropriate, internal staff awareness and training, supplier checks, and operational safeguards.
Although no storage method or transmission method is completely secure, Jain Voyagers Limited aims to maintain security measures appropriate to the level of risk.
Services are mainly intended for adults, businesses, travel professionals, and corporate or trade users. Where travel arrangements involve minors, personal data relating to children may be processed where necessary for travel delivery.
If you provide data relating to a child, you confirm that you have authority to do so, such as as a parent, legal guardian, or authorised representative. Only the necessary child-related information should be provided.
If you have a privacy concern, please contact Jain Voyagers Limited first and the matter will be investigated and responded to. You also have the right to complain to the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection.
This Privacy Policy may be updated from time to time to reflect changes in services, business operations, legal or regulatory requirements, technology, or data handling practices. When updates are made, the new version will be published on the website and the effective date will be updated. Users are encouraged to review this Privacy Policy periodically.
If you want to contact Jain Voyagers Limited about privacy, data protection, your rights, or this Privacy Policy, please use the details below.
Company: Jain Voyagers Limited
Address: 3a 34–35 Hatton Garden, Holborn, London, EC1N 8DX, United Kingdom
Email: support@jainvoyagers.co.uk
Telephone: +44 7770 097553
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