This Booking, Cancellation & Refund Policy explains how bookings are formed, how payments are handled, how changes and cancellations are managed, and how refunds are assessed and processed.
This policy applies to bookings made directly with JainVoyagers, through travel agents or trade partners, through corporate or business channels, through Online Travel Agencies, and through the wider JainVoyagers Group ecosystem, including VoyageAgent, VoyageCorp, and VoyageOnAssist, unless separate written terms expressly apply.
This policy should be read together with the full Terms & Conditions, Privacy Policy, and any supplier-specific rules that apply to a booking.
This policy explains the main rules that apply to quotations, confirmations, payments, amendments, cancellations, and refund handling.
This policy explains when quotations remain provisional, when a booking becomes binding, and how Lead Traveller responsibility applies.
This policy explains amendments, name changes, date changes, customer cancellations, partial cancellations, no-show rules, and unused services.
This policy explains refund eligibility, possible deductions, timing, method of return, and the effect of supplier conditions and bespoke services.
An outline of the sections contained in this Booking, Cancellation & Refund Policy.
Key scope, booking channel, and responsibility details relevant to this policy.
Bookings usually begin when a customer requests a quotation, asks for availability, requests an itinerary, approves a proposal, or asks JainVoyagers to proceed with travel arrangements. Quotations, proposals, itineraries, and pricing remain subject to availability, supplier confirmation, and change until formally confirmed.
A booking becomes binding only when JainVoyagers issues written confirmation, invoice, or equivalent booking confirmation, and the required payment has been received in cleared funds. Until both steps are completed, availability and pricing may change and JainVoyagers is not obliged to hold or deliver the requested arrangement.
The sections below set out the Booking, Cancellation & Refund Policy of Jain Voyagers Limited.
This Booking, Cancellation & Refund Policy explains how bookings are formed, how payments are handled, how changes and cancellations are managed, and how refunds are assessed and processed.
This policy applies to bookings made directly with JainVoyagers, through travel agents or trade partners, through corporate or business channels, through Online Travel Agencies, and through the wider JainVoyagers Group ecosystem, including VoyageAgent, VoyageCorp, and VoyageOnAssist, unless separate written terms expressly apply.
This policy explains the rules that apply to quotation acceptance, booking confirmation, deposits and balances, booking amendments, customer cancellations, non-refundable services, refund eligibility, refund deductions, and refund timelines. It applies to travel services arranged, booked, facilitated, or coordinated by JainVoyagers.
This policy applies to individual travellers, Lead Travellers, families, private groups, student groups, corporate clients, travel agents, trade buyers, and any person or business making, authorising, or paying for a booking. Where a booking is made on behalf of multiple travellers, the person making the booking is treated as the Lead Traveller unless otherwise agreed in writing.
Bookings usually begin when a customer requests a quotation, asks for availability, requests an itinerary, approves a proposal, or asks JainVoyagers to proceed with travel arrangements. All quotations, proposals, itineraries, and pricing remain subject to availability, supplier confirmation, and change until the booking is formally confirmed. A quotation alone does not create a confirmed booking.
A booking becomes binding only when JainVoyagers issues written confirmation, invoice, or equivalent booking confirmation, and the required payment has been received in cleared funds. Until both of these steps are completed, availability may change, pricing may change, suppliers may withdraw space, and JainVoyagers is not obliged to hold or deliver the requested arrangement.
The Lead Traveller is responsible for providing accurate booking information, ensuring traveller names match passports or travel documents, making payments on time, passing booking details to all travellers, and ensuring all travellers understand the booking conditions. The Lead Traveller accepts the booking terms on behalf of all travellers named in the booking.
Only the services expressly listed as included on the invoice, confirmation, booking summary, or itinerary are included in the booking price. Anything not clearly listed as included is excluded. Common exclusions may include visas, passport costs, insurance, local tourist taxes, city taxes, security deposits, optional excursions, gratuities, personal expenses, and destination charges payable locally.
Prices may be quoted in GBP or another currency. Where suppliers price in another currency, exchange rate changes may affect the final payable amount until full confirmation and payment are completed.
A deposit may be required to confirm a booking. The remaining balance must be paid by the due date stated on the invoice, confirmation, or payment schedule. If payment is not received on time, JainVoyagers may cancel the booking, release supplier inventory, apply cancellation charges, or treat the booking as cancelled by the customer.
Accepted payment methods may include bank transfer, debit card, credit card, corporate payment arrangement, or other payment methods notified at the time of booking. Any processing fees, bank charges, or transaction charges may apply where relevant.
To prevent fraud and protect customers, JainVoyagers may request additional verification before confirming or continuing a booking. This may include identity documents, billing verification, address proof, company authorisation, cardholder confirmation, or traveller contact checks.
Failure to provide requested verification may result in delay, refusal, suspension, or cancellation of booking activity. A booking is treated as paid only when funds are received in cleared form. Proof of transfer alone does not confirm successful payment receipt.
Any request to change a confirmed booking must be made in writing, come from the Lead Traveller or authorised customer, and remain subject to availability and supplier approval. JainVoyagers is under no obligation to accept amendment requests after confirmation.
Changes may result in supplier penalties, fare differences, hotel repricing, reissue charges, tax adjustments, and administrative fees.
Traveller names must match passports or official travel documents exactly. Name changes may be restricted, chargeable, or completely prohibited, especially for flights, rail tickets, attraction tickets, event tickets, or ticketed services. Where allowed, a name change may be treated as a reissue or a cancellation and rebooking. Any related cost remains payable by the customer.
Date changes are always subject to availability, supplier rules, repricing, and operational feasibility. Some suppliers treat a date change as a full cancellation and rebooking. In such cases, cancellation charges may apply, original rates may be lost, and higher replacement costs may apply.
All cancellations must be made in writing by the Lead Traveller or authorised customer. The cancellation becomes effective on the date JainVoyagers receives that written notice. Verbal cancellation requests are not considered final unless confirmed in writing.
Unless stricter supplier conditions apply, the standard cancellation charges are: up to 60 days before departure: 0% of total booking cost; 59–30 days before departure: 40% of total booking cost; less than 30 days before departure: 100% of total booking cost; no-show, missed departure, or unused services: 100% of total booking cost.
These charges may apply to the entire booking or to the affected service component, depending on the booking structure.
Some services may be non-refundable from the moment they are confirmed, ticketed, issued, purchased, or contractually committed. These may include flights, rail tickets, attraction tickets, event tickets, promotional fares, prepaid hotel rates, special-rate inventory, bespoke or manually sourced arrangements, and some supplier prepayment services.
Where a service is non-refundable, that condition overrides the standard cancellation table.
If one or more travellers cancel from a shared booking, the remaining travellers may lose shared rates, rooming arrangements may change, occupancy supplements may apply, and supplier pricing may be recalculated. The cancelling customer or the booking party remains responsible for these resulting costs.
If a traveller fails to board, check in, arrive at the meeting point, use a transfer, use a tour, attend an attraction, or take a booked hotel stay, the relevant service may be treated as a no-show.
In most no-show cases, the affected service is 100% non-refundable, onward services may also be affected, and no refund will be due unless the supplier expressly allows it. No refund is due for unused services where a traveller arrives late, leaves early, misses a departure, chooses not to use the service, or abandons part of the trip.
Refunds are not automatic. Any refund entitlement depends on the type of service booked, supplier conditions, whether the service was already issued, whether the service was already used, whether the service was non-refundable, and whether any amount is actually recoverable. A cancellation request does not automatically create a refund right.
Where a refund is due, it may be reduced by supplier cancellation penalties, non-refundable deposits, ticketing fees, administrative fees, planning or service fees, card processing fees, banking charges, foreign exchange losses, and third-party transaction costs. Refunds are calculated after all applicable deductions.
Where a refund is approved, it is generally processed within 60 to 90 days from the date the cancellation request is received. However, refunds may take longer where supplier release is delayed, international remittance is involved, banking systems delay settlement, or third-party providers control release timing.
JainVoyagers cannot guarantee faster return of funds where external supplier or banking processes apply.
Refunds are usually returned to the original payment method where possible. Where this is not possible, JainVoyagers may use another reasonable method subject to verification and legal compliance. No interest is payable on refunds unless required by law.
Many booked services are supplied by independent third parties. Their rules apply in addition to this policy. Supplier conditions may govern schedules, operating times, check-in rules, baggage conditions, cancellation rules, refund rules, ticket validity, and conduct requirements. Travellers are expected to comply with all supplier requirements.
Any booking specially built, negotiated, quoted, adjusted, or curated for a customer may be treated as a bespoke booking. This may include tailor-made itineraries, private tours, premium journeys, multi-country routes, group series, MICE or event travel, executive travel, and manually assembled services.
Because bespoke work may involve immediate planning effort and supplier commitment, JainVoyagers may treat some or all of the booking as partly or fully non-refundable from confirmation. This may apply even where travel has not yet commenced.
JainVoyagers is not responsible for missed services caused by late arrival, traffic delays, immigration delays, security queues, baggage delays, incorrect documentation, failure to follow check-in instructions, or failure to allow sufficient transfer or connection time.
This includes missed flights, trains, transfers, tours, hotel check-ins, and attraction entries. JainVoyagers is not obliged to rebook missed services at no cost unless legally required or expressly agreed.
Travellers must review all booking documents immediately upon receipt, including names, dates, destinations, timings, hotel details, supplier references, passport-related details where used, and service inclusions. Any discrepancy must be reported immediately and before travel.
JainVoyagers is not responsible for loss caused by a failure to review booking documents in reasonable time.
For group, corporate, institutional, or organisation-led bookings, the contracting party remains responsible for payment of deposits and balances, traveller list accuracy, rooming and coordination, communication with group members, and any financial impact caused by individual defaults.
If group members cancel, fail to pay, or fail to travel, repricing may occur, penalties may apply, and the contracting customer remains responsible for resulting costs. For corporate accounts, the company may remain jointly and severally liable for the booking and related charges.
If you have questions about bookings, cancellations, amendments, or refunds, please contact Jain Voyagers Limited.
Address: 3a 34–35 Hatton Garden, Holborn, London, EC1N 8DX, United Kingdom
Email: support@jainvoyagers.co.uk
Telephone: +44 7770 097553
For unresolved post-travel complaints, written complaint correspondence may also be sent to easevoyagegrivances@jainvoyagers.co.uk.
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