Terms & Conditions

Jain Voyagers Limited • Master Terms & Conditions

These Terms & Conditions apply to all quotations, bookings, reservations, confirmations, payments, travel documents, services, support interactions, and travel arrangements made with or through Jain Voyagers Limited, whether made directly with JainVoyagers, through travel agents, sub-agents, wholesalers, trade partners, corporate or business accounts, Online Travel Agencies, marketplaces, platforms, third-party intermediaries, support channels, or any other authorised booking, partner, or service channel.

These Terms form a binding legal agreement between Jain Voyagers Limited and the customer, Lead Traveller, traveller, contracting company, corporate account, travel partner, or other booking party, as applicable.

By requesting a quote, accepting an itinerary, confirming a booking, making any payment, submitting traveller details, receiving booking documents, requesting support, or travelling on any service arranged by JainVoyagers, you confirm that you have read, understood, and accepted these Terms in full.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. Statutory rights under applicable law remain unaffected where legally mandatory.

1. Company Information

Jain Voyagers Limited is incorporated and registered in England and Wales and operates as a travel arranger, destination services business, travel support provider, travel coordinator, and booking intermediary or organiser depending on the booking structure.

JainVoyagers may arrange or facilitate accommodation, flights, rail, transfers, chauffeur services, tours, attraction tickets, sightseeing, local guides, business travel, group travel, MICE services, traveller support, and other travel-related services.

Registered company details: Company Name: Jain Voyagers Limited. Company Number: 16011354. Registered & Head Office: 3a 34–35 Hatton Garden, Holborn, London, EC1N 8DX, United Kingdom. Email: support@jainvoyagers.co.uk. Telephone: +44 7770 097553. Website: www.jainvoyagers.co.uk.

Where any specific insolvency protection, licence, scheme, or booking protection applies, this will be stated expressly in the booking confirmation, invoice, or other written booking documentation. No protection scheme should be assumed unless expressly confirmed.

2. Application Across JainVoyagers Group

These Terms apply across Jain Voyagers Limited and the wider JainVoyagers Group commercial and operational ecosystem, including VoyageAgent, VoyageCorp, VoyageOnAssist, connected booking pages, support pages, corporate travel pages, trade pages, and service interfaces unless separate written terms expressly apply.

3. Offices and Contracting Entity

JainVoyagers may operate service, liaison, support, or coordination offices internationally. These offices support operations and communication but do not necessarily create separate contractual entities. Unless expressly stated otherwise in writing, the customer’s contract is with Jain Voyagers Limited in the United Kingdom.

Service and support offices: United Kingdom (Livingston), Switzerland, Iceland, Canada, and Australia: 42, Pitt St Sydney NSW 2000 Australia.

4. Definitions

For the purposes of these Terms, Booking means a reservation or arrangement confirmed in writing by JainVoyagers. Lead Traveller means the person who places, authorises, or confirms the booking and accepts these Terms on behalf of all travellers. Traveller(s), Customer, Travel Services, Supplier, Package / Linked Travel Arrangement, OTA, Unavoidable & Extraordinary Circumstances, and No-Show carry the meanings supplied in the Master Terms.

5. Acceptance of Terms

Acceptance may be shown by written confirmation, email approval, payment, use of the services, or conduct consistent with booking confirmation.

6. Booking Process and Contract Formation

All quotations, itineraries, proposals, availability checks, and planning suggestions are subject to change, subject to availability, non-binding until confirmed, and capable of withdrawal before formal booking confirmation. A binding contract is formed only when JainVoyagers issues written confirmation or invoice, and the required payment is received in cleared funds.

7. Our Role

JainVoyagers may act as organiser of a package, retailer, disclosed agent, booking intermediary, travel coordinator, or destination management arranger. The applicable role depends on the structure of the booking and will be identified where required in booking documents.

8. Prices, Inclusions, Exclusions, Currency and Errors

Only services expressly listed as included on the invoice, confirmation, or itinerary are included. Anything not expressly listed as included is excluded. Common exclusions may include visas, passports, travel authorisations, vaccinations, health documents, insurance, gratuities, porterage, personal expenses, local taxes, resort fees, environmental charges, and other locally payable items unless specifically included.

Prices may be quoted in GBP or another currency. Exchange rate movement, taxes, surcharges, airport charges, government fees, or destination fees may affect final pricing where legally permitted. JainVoyagers reserves the right to correct pricing, tax, exchange, technical, or availability errors.

9. Payments and Security

A deposit may be required to confirm a booking. The balance must be paid by the due date stated on the invoice or confirmation. Failure to pay on time may result in cancellation, release of inventory, application of cancellation charges, and treatment of the booking as cancelled by the customer.

The customer is responsible for monitoring payment deadlines. JainVoyagers is not obliged to send reminders before cancelling for non-payment. Any bank fees, card charges, processing fees, intermediary charges, or conversion costs may be charged to the customer where applicable and legally permitted. A booking is not deemed paid until cleared funds are received.

If a payment is reversed, disputed, or charged back, services may be suspended immediately, suppliers may be notified, documents may be withheld, and resulting loss or charges may be recovered from the customer.

10. Amendments and Customer Changes

All amendment requests must be submitted in writing, come from the Lead Traveller or authorised customer, and remain subject to availability and supplier approval. JainVoyagers is under no obligation to accept a requested amendment after booking confirmation. Changes may incur supplier penalties, reissue fees, fare increases, repricing, tax changes, and administrative charges.

11. Customer Cancellations

All cancellations must be made in writing by the Lead Traveller or authorised customer. Standard cancellation charges apply unless stricter supplier conditions or non-refundable components override them. Up to 60 days before departure: 0%. 59 to 30 days before departure: 40%. Less than 30 days before departure: 100%. No-show, missed departure, or unused services: 100%.

12. Refund Rules and Timelines

Refunds are not automatic. They depend on supplier rules, timing, whether services were issued or used, and whether any cost is actually recoverable. Refunds may be reduced by supplier penalties, non-refundable deposits, administrative charges, FX losses, bank fees, card fees, processing fees, and third-party costs. Where a refund is due, it is generally processed within 60 to 90 days, but may take longer if dependent on supplier release or third-party settlement.

13. Suppliers and Third-Party Services

Many services are provided by independent suppliers whose own terms apply. Suppliers control their own schedules, operating standards, baggage rules, admissions, cancellations, refund policies, conduct requirements, and force majeure decisions. JainVoyagers is not responsible for supplier trading failure, withdrawal, schedule change, or operational interruption except where required by law.

14. Passports, Visas, Entry Compliance and Health

Travellers are solely responsible for passport validity, visas, permits, transit rules, customs obligations, vaccinations, health documentation, and entry requirements for all destinations and transit points. If a traveller is refused boarding, transit, or entry due to non-compliance, no refund or compensation is payable by JainVoyagers.

15. Insurance

Comprehensive travel insurance is strongly recommended and may be essential for certain high-value or complex journeys. JainVoyagers is not responsible for uninsured losses.

16. Traveller Responsibilities and Conduct

Travellers must behave lawfully, safely, and responsibly. Unsafe, abusive, disruptive, intoxicated, offensive, threatening, criminal, or reckless conduct may result in denial of service, removal from transport or accommodation, supplier refusal, termination of arrangements, or referral to authorities.

17. Accessibility, Medical Conditions and Special Requests

Any traveller with reduced mobility, disability, medical conditions, allergies, dietary restrictions, pregnancy-related needs, support needs, or equipment dependency must disclose this before booking confirmation. Failure to disclose relevant needs may result in refusal, inability to deliver, added cost, or supplier limitations, for which JainVoyagers shall not be liable.

18. Delays, Disruptions and Unavoidable & Extraordinary Circumstances

Travel may be affected by events outside reasonable control, including severe weather, flood, fire, natural disaster, epidemic, pandemic, war, terrorism, civil unrest, border closure, strike, transport failure, or government action. Services may be delayed, replaced, substituted, rerouted, curtailed, or cancelled.

19. Liability

JainVoyagers will perform its own services with reasonable care and skill. Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded. Subject to mandatory law, JainVoyagers’ total liability shall not exceed the total amount paid for the affected booking or service component(s), as legally applicable.

20. Complaints, Claims and Dispute Handling

Any issue must be reported immediately to the relevant supplier and JainVoyagers so that a remedy may be attempted where possible. Written complaints must be submitted within 14 days of trip completion to easevoyagegrivances@jainvoyagers.co.uk and should include booking reference, dates, traveller name, description, and evidence where relevant.

21–25. Data, platforms, IP and governing law

JainVoyagers processes personal data to administer bookings, communicate with travellers, process payments, verify identity, provide support, prevent fraud, comply with legal obligations, and fulfil travel arrangements. OTA or third-party platform bookings may also be subject to intermediary rules. Website content and related materials are owned by or licensed to JainVoyagers and may not be reused commercially without written permission. These Terms are governed by the laws of England and Wales, subject to mandatory consumer protections that cannot legally be excluded.

26–40. commercial protection clauses

The final sections of the Master Terms contain commercial protection language covering bespoke and non-refundable services, chargeback abuse, supplier insolvency, corporate account liability, missed flights and missed services, no-show rules, document checking responsibility, group booking liability, complaint limitation, service refusal, indemnity, administrative fees, price reconfirmation, force majeure cost allocation, and final commercial protection wording.

• Non-Refundable and Bespoke Booking Clause: bespoke itineraries, private tours, MICE programs, executive travel and negotiated arrangements may be fully or partly non-refundable from confirmation.
• No Chargeback Abuse / Payment Reversal Protection: improper chargebacks may trigger suspension, cancellation, supplier notification, recovery action, and refusal of future bookings.
• Supplier Insolvency and Supplier Failure Disclaimer: JainVoyagers does not guarantee the financial stability or continued trading status of any supplier.
• Corporate Account Liability Clause: companies, institutions, and corporate travel desks may be jointly and severally liable for all sums due.
• Missed Flight / Missed Transfer / Missed Service Zero-Liability Clause: travellers are responsible for timing, documents and connection management unless expressly protected otherwise.
• No-Show and Unused Services Clause: no-show and unused services are usually 100% non-refundable.
• Documentation Responsibility Clause: travellers must review names, dates, timings, routes, passport details and supplier details immediately on receipt.
• Group Booking Liability Clause: the group organiser or contracting customer remains responsible for payment, accuracy, rooming, conduct and communication.
• Complaint Limitation Clause: late or unsupported complaints may be rejected or reduced.
• Service Refusal and Right to Terminate Clause: services may be refused, suspended or terminated for overdue payment, fraud risk, abuse, unsafe conduct, false information, or compliance risk.
• Indemnity Clause: customers and travellers agree to indemnify JainVoyagers against liabilities, losses, penalties, supplier charges, legal costs, recovery expenses and third-party claims arising from breaches, misconduct or non-compliance.
• Administrative Fee Protection Clause: reasonable administrative fees may apply for amendments, cancellations, supplier chasing, out-of-hours handling, bespoke planning, dispute handling and document reprocessing.
• Price Reconfirmation and Availability Protection Clause: availability, taxes, rates, currency, surcharges and service feasibility may be rechecked until full booking confirmation is completed.
• Force Majeure Cost Allocation Clause: travellers may remain responsible for extra hotel nights, replacement transport, local expenses, rerouting costs, new tickets and emergency handling expenses unless recovery is available under law, supplier policy or insurance.
• Final Commercial Protection Clause: customers acknowledge that supplier rules can be strict, many services are non-refundable, timing failures can cause full loss, operational changes can happen quickly, and not all arrangements are reversible after confirmation.