Privacy and Policy

Effective Date: 10.10.2024

Company Information:

Company Name: JAIN VOYAGERS LIMITED
Company Number: 16011354
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England
Contact Email: PRIVACY@JAINVOYAGERS.CO.UK
Phone: +44 7770097553

At JAINVOYAGERS LIMITED, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal data, in compliance with the UK GDPR (General Data Protection Regulation) and other applicable laws in the United Kingdom.

1. Information We Collect

We collect and process personal data to provide our travel and destination management services. This includes:

1.1 Personal Information You Provide

When you engage with our services, you may provide us with the following personal data:

Identity Information: Name, date of birth, nationality, gender, passport details, etc.
Contact Information: Address, email, telephone number, etc.
Financial Information: Payment information (e.g., credit card details, billing addresses).
Travel Preferences: Details related to travel plans, including destinations, activities, and preferences.

1.2 Data Automatically Collected

When using our website or interacting with us, we may collect information through:

Cookies: We use cookies and similar tracking technologies to enhance the user experience. See our Cookie Policy for more information.
Usage Data: Including IP addresses, browser types, and access times, which help us understand how our services are used.

1.3 Third-Party Data

We may also receive your data from third parties, such as travel agencies, booking platforms, or other service providers, as part of the services we provide.

2. How We Use Your Personal Data

We collect and process your personal data for the following purposes:

Service Provision: To arrange travel bookings, process payments, and provide travel-related information.
Customer Support: To handle inquiries, provide assistance, and manage disputes.
Marketing: To send promotional offers, newsletters, or information about new services (only where you have given consent).
Legal Compliance: To comply with UK law, including tax and regulatory obligations.
Security: To maintain the security of our services and to prevent fraud or misuse.

3. Legal Basis for Processing

We process your personal data under the following legal bases, as outlined by the UK GDPR:

Performance of Contract: Processing necessary for the fulfillment of travel services you’ve requested.
Consent: Where you have given explicit consent for specific purposes (e.g., marketing).
Legal Obligation: Processing necessary to comply with a legal obligation (e.g., reporting to authorities).
Legitimate Interests: Where processing is in our legitimate interest and does not override your privacy rights (e.g., improving our services).

4. Data Sharing

We may share your personal data with:

Third-Party Service Providers: Such as airlines, hotels, and ground transport companies to complete your travel bookings.
Payment Processors: For processing payments securely.
Legal Authorities: When required by law, to comply with legal obligations or defend legal claims.
Affiliates and Partners: To provide seamless services, where relevant to your booking or itinerary.

We ensure that any third parties who process your data adhere to the UK GDPR standards.

5. International Data Transfers

As a destination management company, we may transfer your data outside of the UK for travel purposes. When your data is transferred to countries that do not have equivalent data protection laws, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your information.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, this means:

Travel and Booking Information: Retained for 7 years for accounting and audit purposes.
Marketing Data: Retained until you opt out of receiving communications.

7. Your Rights

Under the UK GDPR, you have several rights regarding your personal data, including:

Right to Access: You can request a copy of the data we hold about you.
Right to Rectification: You can request corrections to your personal data if it is inaccurate.
Right to Erasure (Right to be Forgotten): You can request the deletion of your data where it’s no longer necessary for us to retain it.
Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.
Right to Data Portability: You can request to transfer your data to another service provider.
Right to Object: You can object to our processing of your personal data where we rely on legitimate interests.
Right to Withdraw Consent: If you have given consent to process your personal data, you have the right to withdraw it at any time.

To exercise these rights, please contact us at PRIVACY@JAINVOYAGERS.CO.UK

8. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our measures include encryption, secure servers, and internal security protocols.

9. Use of Cookies

Our website uses cookies to improve user experience. For more details, please refer to our Cookie Policy.

10. Children’s Privacy

We do not knowingly collect data from individuals under the age of 16. If we become aware that we have inadvertently collected such data, we will take steps to delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified via email. We recommend reviewing this page periodically for the latest updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: PRIVACY@JAINVOYAGERS.CO.UK
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England

Data Protection Officer (DPO):
For data protection inquiries, you can also contact our DPO at DPO@JAINVOYAGERS.CO.UK

This Privacy Policy complies with the requirements of the UK GDPR and is governed by the laws of England and Wales.