Company Number: 16011354
Registered Office Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England and Wales
1. Introduction
This policy outlines the terms and conditions for bookings and refunds made through [Your Destination Management Company]. By proceeding with any booking, you agree to comply with the terms laid out in this policy. All bookings and refunds are subject to the laws and regulations of England and Wales, including the UK General Data Protection Regulation (GDPR) 2018.
2. Booking Policy
2.1 Booking Confirmation
- All bookings are subject to availability and will be confirmed upon receipt of full payment or a specified deposit.
- A booking confirmation email will be sent to you upon successful completion of payment. The confirmation will include details of your travel itinerary, services booked, and total amount paid.
2.2 Payment Terms
- Full payment must be made at the time of booking unless otherwise agreed upon.
- Payment can be made using credit cards, debit cards, bank transfers, or other available methods.
- For group bookings or custom itineraries, a deposit of 25% is required upon booking, with the balance payable 30 days before the scheduled departure date.
2.3 Amendments to Bookings
- Amendments to confirmed bookings can be requested by contacting our customer service team.
- We will endeavor to accommodate changes, but such amendments are subject to availability and additional charges (if applicable).
- A change request made less than 14 days before departure may incur a fee of £50 per person.
3. Cancellation and Refund Policy
3.1 Cancellation by You
- If you need to cancel your booking, please notify us as soon as possible in writing via email.
- Cancellation charges are calculated based on the date we receive the cancellation notice and as a percentage of the total booking cost:
- Up to 60 days before departure: 25% of the total booking cost or full deposit (whichever is higher)
- 59 to 40 days before departure: 50% of the total booking cost
- 40 to 30 days before departure: 75% of the total booking cost
- 30 days or less before departure: 100% of the total booking cost (No refund)
3.2 Refunds for Cancellations
- Refunds will be processed within 14 days of receiving your written cancellation request.
- Refunds are issued via the original payment method unless otherwise agreed.
- Non-refundable items such as visa fees, insurance premiums, or flight tickets are excluded from the refund policy.
3.3 Cancellation by Us
- We reserve the right to cancel any booking due to unforeseen circumstances (e.g., natural disasters, political unrest, or lack of availability). In such cases, we will offer:
- A full refund of the amount paid, or
- An alternative travel arrangement of equal value (where possible).
4. Refunds for Unused Services
- No refunds will be provided for any unused services, including early departures, late arrivals, or voluntary no-shows.
5. Force Majeure
In the event of force majeure (events beyond our reasonable control, such as war, strikes, or natural disasters), we cannot accept liability or provide refunds. We will, however, do our best to offer alternative travel arrangements.
6. Privacy and Data Protection
6.1 Data Collection
- We collect personal data only for the purpose of booking and processing travel services, including but not limited to your name, contact details, and payment information.
6.2 GDPR Compliance
- In compliance with the UK GDPR (General Data Protection Regulation), all personal data collected is handled securely and only shared with third-party service providers where necessary to facilitate your booking (e.g., airlines, hotels).
- You have the right to access, rectify, or request the deletion of your personal data at any time by contacting our Data Protection Officer at [DPO Email Address].
6.3 Data Retention
- We retain your personal data only as long as necessary to fulfill the purpose for which it was collected, or as required by law (e.g., for tax and accounting purposes).
7. Complaints and Dispute Resolution
- If you have a complaint regarding our services, please contact our customer support team within 7 days of your return from the trip.
- We are committed to resolving disputes promptly and fairly. If a resolution cannot be reached, disputes may be escalated to an independent arbitration body as per the laws of England and Wales.
8. Contact Information
For any inquiries regarding this policy, please contact us at:
JAINVOYAGERS LIMITED
71-75, Shelton Street, Covent Garden, London, WC2H 9JQ
Phone: +44 7770097553
Email: BOOKINGS@JAINVOYAGERS.CO.UK
Effective Date: 10.10.2024
Last Updated: 10.10.2024
This Booking and Refund Policy is compliant with the UK GDPR and the legal framework governing destination management companies in England and Wales.
